Shipping policy
Order Processing
All orders are processed within 1 working day (Monday to Friday). Orders placed before our daily cut-off time may be dispatched the same day. Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Times
We offer next day delivery on all in-stock items within the UK.
- In-stock items: Delivered next working day after dispatch
- Out-of-stock or pre-order items: Delivery times will be clearly stated on the product page
Please note that delivery times are estimates and may vary slightly during busy periods.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly displayed before you complete your purchase. From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery.
Delivery Issues
If your order has not arrived within the expected timeframe, please contact us and we will be happy to assist. While we work with trusted delivery partners, delays may occasionally occur that are outside of our control.
Incorrect Address
Please ensure all delivery details are correct at checkout. We are not responsible for delays or lost orders caused by incorrect or incomplete addresses.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us as soon as possible with your order number and details so we can resolve the issue quickly.
Contact Us
If you have any questions about shipping or need assistance with your order, please contact us using the details below:
Veritime Ltd
Email: neil@veritime.co.uk
Address: Beoley Lodge, Sandpits Lane, Penn HP10 8HD, UK
Telephone: 07961100847
Company Registration No: 07842818
VAT Number: 130163660
Questions about our policies can be sent to us at neil@veritime.co.uk.