Help & Support

Orange Duck

Support

Help with setup, features, orders, and everyday use. Everything you need to get the most from your Orange Duck AI Smart Glasses.

Getting Started

Power on, connect your phone, download the app, and get up and running in minutes.

View setup guide

Product Experience

Learn how translation, voice AI, music, calls, camera, and controls work together.

Explore features

Order Help

Need help with delivery, returns, or your order status? Find the answers here.

Shipping & returns

Quick Help

How can we help?

Setup

App download, Bluetooth pairing, and first-time setup.

Translation

Using real-time translation and understanding supported features.

Camera

Photos, video recording, and managing saved content.

Battery

Charging, battery life, and daily performance tips.

Music & Calls

Hands-free calls, audio connection, and playback support.

Voice AI

Using Cyan and accessing hands-free commands.

Orders

Shipping, returns, order support, and delivery questions.

Contact

Need more help? Get in touch with the Orange Duck team.

FAQs

Frequently asked questions

How do I set up my Orange Duck smart glasses?

Charge your glasses, power them on, download the companion app, and pair them to your phone via Bluetooth.

How do I use the translation feature?

Open the connected app and follow the translation prompts. Real-time translation is designed to help with travel, work, and everyday communication.

How do I activate the voice assistant?

Use the built-in voice assistant feature and follow your device setup instructions. Once connected, you can use hands-free voice commands.

How long does the battery last?

Battery performance varies by usage, but the glasses are designed for everyday use with efficient power management and magnetic charging.

Can I take photos and record video?

Yes. Your Orange Duck smart glasses include a built-in camera for hands-free photo and video capture.

Can I take calls and listen to music?

Yes. Once connected to your phone, you can enjoy clear audio, hands-free calls, and music playback.

What if I need help with my order?

Visit your shipping and returns page or contact support directly if you need help with an order, delivery, or return.

Still need help?

We’re here to help.

If you can’t find what you need, contact Orange Duck support and we’ll point you in the right direction.

Contact Support View all FAQs